Category Archives: Coaching

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The habits of successful people

The habits of successful people
         With the New Year over and some of excelling at resolutions and some of us, let’s face it, slipping slightly off course, you could try a totally different approach this year.  Why not, instead, start making changes to your life by adopting the habits of the mega successful of this world.   If they have…
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Top tips for dealing with unhappy customers

Top tips for dealing with unhappy customers
Good customer service has become the key to business success, and a vital way for small companies to stand out against the giants. It wins trust, loyalty and sales. Service and the customer experience have to be at the heart of every company’s strategy now as expectations get higher every year. Technology means you can…
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Discover the true origins of Mindfulness:

Discover the true origins of Mindfulness:
Mindfulness is now hard to miss in the UK.  There are taster sessions, term long classes, break-outs at work, and meetings after work.   It fits perfectly with the growth of our desire for Me-Time, peace and quiet away from pressure and technology.  So what is mindfulness and where did it originate? Contrary to many people’s…
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Ignore customer churn at your Peril

Ignore customer churn at your Peril
      We all know that keeping customers is a business basic, but we don’t always recognise just how many good reasons are behind this.   Firstly, there is the rather large matter of your business’s reputation.   Gone are the days when a customer will stay with you for loyalty’s sake alone.   Now, they stay…
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