Category Archives: Jan’s Blog

Six Steps to Happiness

Most of us are lucky enough to no longer have to focus daily on simply surviving. As a result, we have had more time to ponder on those age-old questions of what life is about, why are we here and how we find happiness.  There is a growing belief that happiness as something we are…
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The Real Issues for International Women’s Day

Something has happened to feminism in the wake of the Weinstein case, and in with the co-incidental growing  obsession of political correctness.  Before I continue, let me clear up any confusion by saying that my personal opinion is that Harvey Weinstein is every sort of misogynist, sleazy creep and worse. Sadly, I do believe his…
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When the going gets tough, the tough gets going..

Contrary to popular belief, Ronan Keating was not responsible for this phrase.  Many believe it to have come from Joe Kennedy, father of  J.F.K,  or possibly, earlier still,  from a Norwegian-American  football coach,  Knute Rockne,  back in the late 1900’s.  It has since been used by many motivational speakers, as an easy to remember catch…
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The Three Sides to Customer Service

There are three sides to look at when you are thinking about customer service: your strategy, the what, why and how of what you are aiming to achieve; your people - the people who are going to deliver it, your customer – and what they want out of it. Each of the three is equally…
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