Category Archives: Jan’s Blog

“Authenticity is at the heart of success ” anon

One of the most consistent themes in recent years has been the search for authenticity – the rejection of fake values and identities in both business and as ourselves as people.  Rather than copycat our role models, we aim to recognise we are different people to start with while using their achievements for inspiration.    We…
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Think an introvert can’t sell? Think again

  I was doing a sales workshop at a conference the other week, and one of the delegates said to me over coffee “ But I can’t sell because I am an introvert”.   It is a common theme. People perceive it as necessary to be ultra-extrovert for selling;  a smooth talking, party loving animal who…
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Discover the true origins of Mindfulness:

Mindfulness is now hard to miss in the UK.  There are taster sessions, term long classes, break-outs at work, and meetings after work.   It fits perfectly with the growth of our desire for Me-Time, peace and quiet away from pressure and technology.  So what is mindfulness and where did it originate? Contrary to many people’s…
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The Three Sides to Customer Service

There are three sides to look at when you are thinking about customer service: your strategy, the what, why and how of what you are aiming to achieve; your people - the people who are going to deliver it, your customer – and what they want out of it. Each of the three is equally…
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