Category Archives: Coaching

Top tips for dealing with unhappy customers

Good customer service has become the key to business success, and a vital way for small companies to stand out against the giants. It wins trust, loyalty and sales. Service and the customer experience have to be at the heart of every company’s strategy now as expectations get higher every year. Technology means you can…
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Healthier, fitter staff drive profits forward

Led by the demands of the increasingly health conscious millennial generation, health and fitness is a booming business in its own right. Millennials are spending more on taking care of themselves mentally and physically than any previous generation. Self-care is seen as a necessity, rather than a luxury. Boomers tendencies to look at self-neglect and…
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New Year, New Magic

So here we are.   It is the New Year – and not a sparkly new resolution in site in this household.  I find myself entirely in line with Megan Markle in abandoning this tradition. Sitting down on New Year’s Eve with a lot of optimism, booze and imagination is not ever going to be the…
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Coping with grief

Loss affects us all.   Grief is an individual process which we learn to live with, not something that heals over, forgotten and moved on from. For the first time in my life perhaps, I was also alone with my grief over such a loss. On previous occasions, where humans or animals close to me have died,…
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