Category Archives: Coaching

Getting to grips with stress

Evert 1st  of April sees the start of our national month of awareness of this very 21st problem but it is far from a joke. It is a massive problem in the UK with millions of working days lost every year, and damaging our physical and mental health. Stress is massively misunderstood. It is not…
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Clever sales people chat, listen and glean information rather than demand it

  I recently decided to move house, bracing myself for one of the big three stress scenarios, right up there with bereavement and divorce. What awaited me was a poor customer experience – unnecessary automation and the unwillingness of staff to listen. Poor salesmanship is alive and kicking harder than I could ever have imagined.…
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